FREQUENTLY ASKED QUESTIONS
What is the minimum order size?
$500 minimum per order
How do I view products and prices?
Please sign in (or create a new wholesale account) to view our products and prices, and to place orders.
Are there better prices for large orders?
Orders over $3,000 will receive an extra 10% discount. Discount will appear in the shopping cart at checkout.
Is your jewelry made of solid (real) 925 Sterling Silver?
Yes! Our Sterling Silver jewelry is made of real, solid 925 Sterling Silver.
New! Many items are also available in our exclusive SilverBronzé and GoldBrass options. Both are quality nickel-free metals that have the look of beautiful silver and gold — but affordable for everyone.
Are your gemstones real?
Yes! We use only genuine gemstones in our jewelry. Visit our GEMSTONES CHART to learn more about the different gemstones we use. Also visit our UNDERSTANDING TURQUOISE page for an informative article about Turquoise.
How may I contact you?
To place an order, please do so directly on our website. For other inquiries, call or email us:
Tel: 1-505-888-1805
Email: info@turquoisefactory.com
Hours: Mon-Fri 11am-4pm (Mountain Time)
What is your return policy?
All sales are final. Absolutely no returns, exchanges, or refunds are allowed.
Where is your jewelry made?
All of our products are imported (primarily from the Philippines) and are properly marked accordingly. Resellers are reminded that misrepresentation of the jewelry is against the law.
How is the quality of your jewelry?
Our products meet very high quality standards, including those of major retailers. Due to the nature of semiprecious stones and handcrafted jewelry, variations in colors/shades and minor imperfections are normal.
How is your jewelry packaged?
Items are individually packaged in clear plastic bags. Earrings are carded and bagged.
TERMS & CONDITIONS?
See here.
